13 Mar 2009 2 Comments
Exciting changes to Firstgiving support!
Ryan, Beth S and Sammy are here to help you get the most out of using Firstgiving!
Hello Everyone!
We have some exciting news, our Support team is getting an upgrade on Monday March 16th!
Here are the best parts:
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New Hours! Mon-Thurs 9-5 coast to coast, and Fri 9-5 eastern time (this includes Phone Support!)
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Speaking of phones, call us for FREE at: 877-365-2949
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We have added a new team member, Sammy
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Chat Support live and ready during our business hours
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Two specialized teams: one for non-profit organizations (nonprofits@firstgiving.com) and one for fundraisers/donors (support@firstgiving.com)
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New searchable Help section at: http://help.firstgiving.com/
We hope our new approach will make using Firstgiving easier for all and look forward to going above and beyond what you expect from online support from a website!
Happy Fundraising!
We are fundraisers too! Check out our pages: Ryan , Beth S , Sammy
Ha Chuong
Nov 04, 2009 @ 16:54:40
Hello,
I’m new to using FirstGiving and I’ve been been put in charge of gathering regular reports for use by our Executive Director.
I’d like to know if we can run a report for all of our donations through FirstGiving by time period. For example, all funds raised through FirstGiving for the period of Oct 1 to 31, 2009.
This would be very helpful.
Thank you.
Ha
Beth Pickard
Nov 05, 2009 @ 10:03:15
Hello,
Our support team can help you with that! The best way to get in touch is to email nonprofits@firstgiving.com or call 877-365-2949. I’ll pass this along to them in the meantime.
Cheers!